Parking Management for Healthcare and NHS Providers
Reducing stress for staff and patients.
Our parking management solutions for Healthcare and NHS Trusts focus on improving the parking experience for both patients, visitors and staff. Hospital visits can be stressful – we will work with you to alleviate the stress of parking and transform the experience into a positive one.
Why our Solution is Effective for Healthcare and NHS Trusts
Permit management solution will help towards your parking policy.
Friendly, courteous and highly trained staff at our Business Processing Unit.
Regular performance and compliance reports.
A range of added value initiatives to make parking easier for all.
We Provide the Following Services to Healthcare and NHS Trusts
We can provide patrol officers via our third party accredited operator. We provide Smartphones loaded with our Rialto enforcement software and also portable Bluetooth printers. This will allow users to enforce the terms and conditions as set out on your signage.
Motorists can securely view their PCN details, examine photographs taken at the time of issue, pay their charges or raise an appeal.
ScanSmarti is our Smartphone ANPR software that significantly speeds up the patrol process. It allows authorised users to continuously scan VRMs whilst walking without the need to stop. ScanSmarti will instantly identify whether a vehicle has a valid permit or has paid for parking. This is a particularly useful tool for hospitals as it significantly speeds up the patrol process, lessening the cost to the Trust.
Our award-winning Business Processing Unit will process all PCNs on behalf of the Trust. We offer a staffed call centre between the hours of 9am – 5pm, Monday to Friday, so that the motorist is able to speak directly to a trained advisor. All advisers have extensive customer service training and understand that a motorist who has received a PCN in a hospital environment may be distressed. They will handle the call with sensitivity and empathy. Our back-office staff frequently win awards for their communication with members of the public. There is also a 24-hour ATP line that will allow motorists to pay their PCN securely over a phone.
Staff apply directly on the web through the PermitSmarti portal, which is branded with the look and feel of your website. The system can accommodate an infinite range of permit types, including those based on Co2 emissions, tiered pricing or salary band. This ensures only legitimate saff or those that pass any criteria are able to obtain permit. We are also able to integrate with HR systems to enable monthly deductions to be taken from salaries. Once approved, permits are uploaded to the back office and are instantaneously available on smartphones.
Cashless parking gives patients and visitors the freedom to top up their parking from their mobile without returning to their vehicles. This will considerably reduce stress about running late for appointments, forgetting change or cutting a visit short.
As part of our services, we are able to conduct site surveys and provide signage that conforms to the standards of the International Parking Community (IPC). The Trust has complete freedom over the design and the branding of the signs as long as they remain compliant to the standards above. We will replace old signs or overlay existing ones to keep costs down.
Any of our solutions are available on a management fee basis to Healthcare and NHS Trusts. Each solution offered will meet the unique needs and priorities of your site, ensuring your parking management operation is seamless as well as offering excellent value for money.