Healthcare ProvidersReducing stress for staff and patients

Our parking management solutions for NHS Trusts focus on improving the parking experience for both patients and staff. Hospital visits can be stressful - we will work with you to alleviate the stress of parking and transform the experience into a positive one. 

Case study: Sandwell and West Birmingham Hospitals NHS Trust

"The flexibility and advice of Open Parking has been invaluable and has transformed our parking arrangements. The way we now manage our parking facilities is very transparent, very efficient and the risk of unnecessary, insensitive and unjustified customer service problems has been eliminated." Diane Alford, Facilities Business Manager, Sandwell and West Birmingham Hospitals NHS Trust


Why our solution is effective for NHS Trusts: 

  • Permit management solution ensuring that staff are able to park.

  • Friendly, courteous and highly trained staff at our Business Processing Unit. Always willing to lend a hand, all staff will familiarise themselves with the hospital and Trust policies to ensure they can offer the correct advice to motorists.

  • Regular performance and compliance reports.

  • A range of added value initiatives to make parking easier for patients - including temporary disability permits and real-time messaging if a patient's appointment is running late.

Example: Full permit management and notice processing service with the provision of patrol officers

We provide the following services to the NHS Trust:

Patrol officers:

We can provide patrol officers via our third party accredited operators. Each of our patrol officers is equipped with a smartphone loaded with our Rialto app for PCN issue.


ScanSmarti is our pioneering new HHC ANPR software that significantly speeds up the patrol process. It allows patrol officers to continuously scan VRMs whilst walking without the need to stop. ScanSmarti will instantly identify whether a vehicle has a valid permit or has paid for parking. This is a particularly useful tool for hospitals as it significantly speeds up the patrol process, lessening the cost to the Trust. 

Business Processing Unit:

Our award-winning Business Processing Unit will process all PCNs on behalf of the Trust. We offer a manned call centre between the hours of 9am - 5pm, Monday to Friday, so that the motorist is able to speak directly to a trained advisor. All advisers have extensive customer service training and understand that a motorist who has received a PCN in a hospital environment may be distressed. They will handle the call with sensitivity and empathy. Our back-office staff frequently win awards for their communication with members of the public. There is also a 24-hour ATP line that will allow motorists to pay their PCN securely over a phone.

Open Parking Self Service:

Motorists can securely view their PCN details, examine photographs taken at the time of issue, pay their charges or raise an appeal. 

Permit Management:

Staff apply directly on the web through the PermitSmarti portal, which is branded with the look and feel of your website. The system can accommodate an infinite range of permit types, including those based on Co2 emissions, tiered pricing or salary band. This ensures that staff who need a parking space are able to obtain one, lessening stress at the start of a long shift. We are also able to integrate with HR systems to enable monthly deductions to be taken from salaries. Once approved, permits are uploaded to the back office and are instantaneously available on handhelds.

Cashless Parking:

Our cashless parking system, PaySmarti, gives patients and visitors the freedom to top up their parking from their mobile without returning to their vehicles. This will considerably reduce stress about running late for appointments, forgetting change or cutting a visit short. 


As part of our package, we are able to conduct site surveys and provide signage that conforms to the standards of the IPC (International Parking Community). The Trust has complete freedom over the design and the branding of the signs as long as they remain compliant to the standards above. We will replace old signs or overlay existing ones to keep costs down. 

This is only an example option - any of our solutions are available to NHS Trusts. Each solution offered will meet the unique needs and priorities of your site, ensuring your parking management operation is seamless as well as offering excellent value for money. We are happy to provide this service on a management fee basis.

Case study: Sandwell and West Birmingham Hospitals NHS Trust

What solutions can we offer for your site? Contact us

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